Refund and Returns Policy
Return Policy
General Return Policy
- 15-Day Window: Returns accepted within 15 days of receipt for defective/misdescribed items
- Condition Requirements: Items must be:
- In original condition
- Unused/unworn
- With all packaging & documentation
Return Process
1. Initiate Return
Contact customer service via WhatsApp to start process
2. Shipping
Free returns for our errors
Customer pays for other cases
3. Refund Processing
Issued to original payment method after inspection
Non-Returnable Items
Legal Compliance
This policy complies with Bahrain Consumer Protection Law No. 35 of 2012
Need Help?
WhatsApp: +973 3444 8585
Our Returns Policy in Plain Words
We want every Gahwa.co order to arrive exactly as you expect. If something is wrong with your order, you can return it within 15 days of receiving it when the item is defective or does not match its description. The item must be unused, in its original condition, and returned with all of its packaging and documents.
To start a return, message our customer service team on WhatsApp at +973 3444 8585 with your order details. When the return is caused by our error, return shipping is free. In other cases, the customer pays the return shipping cost. After we receive and inspect the item, the refund is issued to your original payment method.
Because coffee is a food product, perishable goods, personal care items, custom products and opened packages cannot be returned. This policy follows the Kingdom of Bahrain Consumer Protection Law No. 35 of 2012.
Return Steps
- Contact us on WhatsApp within 15 days of receiving your order
- Share your order number and a short description or photo of the issue
- Send the item back unused, in its original packaging
- Receive your refund to the original payment method after inspection
Useful Links
Frequently Asked Questions
How many days do I have to return an item?
You can request a return within 15 days of receiving your order.
Which items can be returned?
Items that are defective or misdescribed, unused, in original condition and with all packaging and documents.
Can I return opened coffee?
No. Opened packages and perishable goods cannot be returned, unless the item was defective or misdescribed when it arrived.
Who pays for return shipping?
Return shipping is free when the return is caused by our error. In other cases the customer pays the shipping cost.
How will I receive my refund?
Refunds are issued to your original payment method after we receive and inspect the returned item.
